Refund policy
All sales are final. We do not accept returns, exchanges, or provide refunds for change of mind, incorrect purchases, or any other reason once an order has been placed and delivered.
Please review your order carefully before completing your purchase.
Defective, Damaged, or Incorrect Items
If you receive a product that is defective, damaged, or incorrect, please contact us within 7 days of receiving your order at support@hotspeed.co
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the defect or damage
After reviewing your claim, if we determine that the product is defective, damaged during shipping, or you received the wrong item, we will issue a full refund to your original payment method. In some cases, we may request that the item be returned before processing the refund.
Non-Returnable Items
Since we do not accept returns, all products are considered non-returnable except where required by applicable law or in cases involving defective, damaged, or incorrectly shipped items as described above.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have certain statutory rights under applicable consumer protection laws, including the right to withdraw from your purchase within 14 days. These rights apply only where required by law and do not affect your legal rights regarding defective or incorrectly supplied products.
Contact Us
If you have any questions regarding this policy or believe you have received a defective, damaged, or incorrect item, please contact us at:
Email: support@hotspeed.co
This version is more consistent and suitable for a Shopify store. It also avoids contradictions between a "no refunds" policy and sections that describe standard returns. If you're using Shopify Payments and selling internationally, make sure your policy complies with the consumer protection laws in the countries where you sell, as some jurisdictions require returns or cancellation rights regardless of store policy.